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Opinion Stories - Page 218

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Prioritising a digital-first customer experience strategy
Unified Communications

Prioritising a digital-first customer experience strategy

The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.

By Rod Lester • 3 min read • Wed, 1st Mar 2023

Stories from Other Regions

Opinion stories

Gig workers denied equal opportunity to financial services
Workforce Technology

Gig workers denied equal opportunity to financial services

Gig workers face financial exclusion despite their contributions to the UK economy, new report finds. #GigEconomy #FinancialInclusion.

By Ali Hamriti • 4 min read • Thu, 2nd Mar 2023
Retailers must change how they manage customer experience or risk getting left on the shelf
Customer Experience

Retailers must change how they manage customer experience or risk getting left on the shelf

Online retail isn't just about marketing products effectively. Customer experience is just as crucial to success.

By Kam Zulawski • 5 min read • Thu, 2nd Mar 2023
Agility and scalability are the keys to successful enterprise IT in 2023
Digital Transformation

Agility and scalability are the keys to successful enterprise IT in 2023

Enterprise IT in 2023 is facing immense challenges of digital transformation, cybersecurity, and budget pressures, but an agile approach can help.

By Andy Peddar • 4 min read • Wed, 1st Mar 2023
How Python turns data into business value across organisations
Data Science

How Python turns data into business value across organisations

The value of data is rising as businesses navigate supply chain disruptions and an impending recession. Python can help unlock the power of data.

By Torsten Grabs • 6 min read • Wed, 1st Mar 2023
Why Change Data Capture is a topic every business leader needs to understand
Leadership

Why Change Data Capture is a topic every business leader needs to understand

Change Data Capture (CDC) is a crucial technology for businesses, enabling real-time data insights and preventing data loss. Don't ignore it.

By Alon Reznik • 4 min read • Wed, 1st Mar 2023
6 things to consider when choosing accounting software on Salesforce
Customer Relationship Management

6 things to consider when choosing accounting software on Salesforce

Choosing the best finance app on Salesforce? Consider factors like ease of implementation, flexibility, scalability, reviews, price, and training materials.

By Bash Din • 4 min read • Wed, 1st Mar 2023
The next-generation simulation engine
Unified Communications

The next-generation simulation engine

Simul8 has developed a next-generation digital twin engine, combining process mining and machine learning for more accurate simulations and decision-making.

By Frances Sneddon • 4 min read • Wed, 1st Mar 2023
Time for a health check of your patient data security? 
Virtualisation

Time for a health check of your patient data security? 

Marzio Ghezzi of Digital Health technology specialist Mia-Care, gives his insights into the issue of patient data security.

By Marzio Ghezzi • 6 min read • Wed, 1st Mar 2023
How AI-driven threat detection and response can revolutionise security operations centres
Gaming

How AI-driven threat detection and response can revolutionise security operations centres

Security vendors must be held accountable for reducing detection and response time so they're able to stop attacks before they escalate into major incidents.

By Mark Wojtasiak • 5 min read • Wed, 1st Mar 2023
Going green: How the cloud can drive sustainability goals
Supply Chain

Going green: How the cloud can drive sustainability goals

The rapid growth in demand for digital services has put pressure on businesses to prioritize sustainability, with cloud migration emerging as a key solution.

By Tytus Kurek • 5 min read • Wed, 1st Mar 2023
How companies can save money on cloud usage
FinOps

How companies can save money on cloud usage

Companies are finding that their bills are rising as they harness the cloud to use new technologies and explore new opportunities.

By Dr James Mitchell • 4 min read • Wed, 1st Mar 2023
Data centre considerations for meeting complex requirements
DataCentre infrastructure

Data centre considerations for meeting complex requirements

The growing demand for compute power is causing a shift towards colocation and cloud solutions for High-Performance Computing applications.

By Arpen Tucker • 6 min read • Wed, 1st Mar 2023
Why content subscription services remain relevant and profitable in Cambodia
Gaming

Why content subscription services remain relevant and profitable in Cambodia

As the world becomes increasingly digitised, content subscription services have emerged as one of the most profitable consumption models.

By Soknang To • 3 min read • Wed, 1st Mar 2023
Open banking, payments and a new era for customer loyalty
Fintech

Open banking, payments and a new era for customer loyalty

Open Banking has matured into an innovative payments solution enabling merchants to drive conversion, reward loyalty and improve the customer experience.

By Brad Goodall • 5 min read • Tue, 28th Feb 2023
Getting CyberSecurity Foundations Right for the New Year
EduTech

Getting CyberSecurity Foundations Right for the New Year

If employees are not trained nor educated on the cybersecurity landscape, they cannot be expected to spot cyber attacks, protecting themselves and the business.

By Usman Choudhary • 4 min read • Tue, 28th Feb 2023
Five ways leading B2B marketers are driving success in 2023
Opinion

Five ways leading B2B marketers are driving success in 2023

Over the past two years, opportunities have emerged for marketers to learn and grow. What lessons can we glean from those who have been most successful?.

By David van Schaick • 4 min read • Tue, 28th Feb 2023