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Millennials stories

Tokenisation is an infrastructure decision
Fintech

Tokenisation is an infrastructure decision

Australia's wealth managers now face pressure to rebuild custody and distribution systems as tokenised assets move under the same law as other holdings.

By Dan Sleep • 5 min read • Last month

Global Stories

Millennials stories

AI loyalty shift threatens retailers' direct customer ties
Customer Experience

AI loyalty shift threatens retailers' direct customer ties

Retailers could be reduced to fulfilment providers unless they use loyalty data to stay visible as shoppers turn to AI assistants.

By Sofiah Nichole Salivio • 5 min read • Last month
Australians decorate for Christmas earlier, survey finds
Social Media

Australians decorate for Christmas earlier, survey finds

Festive spending is shifting earlier, with nearly 8.8 million Australian adults who celebrate Christmas decorating before December, a survey found.

By Sean Mitchell • 4 min read • Last month
TikTok & Instagram reshape New Zealand avocado habits
Instagram

TikTok & Instagram reshape New Zealand avocado habits

Short-form video is pushing more New Zealanders to use avocados beyond toast, as home-cooked lunches and dinners gain ground.

By Sean Mitchell • 5 min read • Last month
UK cardholders unaware of built-in protection cover
Fintech

UK cardholders unaware of built-in protection cover

A survey suggests 21% of UK cardholders do not know what cover their cards include, highlighting a wider checkout protection gap.

By Sofiah Nichole Salivio • 4 min read • Last month
Young Britons far more likely to be scammed online
Phishing

Young Britons far more likely to be scammed online

Britons aged 25 to 34 are three times as likely as over-65s to fall victim, with social media and AI worsening scams.

By Sofiah Nichole Salivio • 5 min read • Last month

Stories from Other Regions

Millennials stories

AI influences 42% of UK in-store spending, survey finds
Artificial Intelligence

AI influences 42% of UK in-store spending, survey finds

The survey shows AI is now shaping 42% of UK in-store spending, as retailers face pressure to adapt customer journeys across channels.

By Karen Joy Bacudo • 3 min read • Last week
Singapore shoppers embrace AI but baulk at checkout
Biometrics

Singapore shoppers embrace AI but baulk at checkout

AI shopping is already mainstream in Singapore, but only 29% of consumers are willing to let it complete a purchase for them.

By Karen Joy Bacudo • 4 min read • This month
Global Payments to add Interac Konek to Canada network
Fintech

Global Payments to add Interac Konek to Canada network

Canadian merchants will gain a lower-cost bank-based checkout option as Global Payments broadens payments choice across thousands of sites nationwide.

By Sofiah Nichole Salivio • 3 min read • Last month
US consumers want more flexible bill payment options
Digital Transformation

US consumers want more flexible bill payment options

Financial pressure is pushing households to favour flexible due dates and hardship pauses, even as most still want a live agent for billing disputes.

By Karen Joy Bacudo • 4 min read • Last month
US consumers demand flexible bill payments as strain grows
Fintech

US consumers demand flexible bill payments as strain grows

More than three in five bill payers want control over payment timing, as 59% lack enough savings to cover a USD $1,000 emergency.

By Karen Joy Bacudo • 4 min read • Last month
Most shoppers in emerging markets reject global checkout
Fintech

Most shoppers in emerging markets reject global checkout

Local payment options and currency are now a make-or-break factor for online sales in seven emerging markets, dLocal's survey found.

By Karen Joy Bacudo • 4 min read • Last month
Britons turn to AI for finance advice as much as parents
Digital Transformation

Britons turn to AI for finance advice as much as parents

A survey of 2,000 adults suggests AI is overtaking friends and media as a source of money help, despite lingering doubts over accuracy.

By Karen Joy Bacudo • 4 min read • Last month
Digital banking now drives customer loyalty, study finds
Data Protection

Digital banking now drives customer loyalty, study finds

Many customers would switch providers for a better online service, as banks face pressure to make digital tools more personal and secure.

By Karen Joy Bacudo • 4 min read • Last month
Two-thirds of UK consumers want online venue tours
Digital Transformation

Two-thirds of UK consumers want online venue tours

Richer online venue images are now shaping bookings, with 66 per cent of UK adults saying they check digital tours before spending money.

By Sofiah Nichole Salivio • 4 min read • Last month
UK shoppers cap AI spending at GBP £150 per purchase
Digital Transformation

UK shoppers cap AI spending at GBP £150 per purchase

Most UK consumers will let AI shop around, but few trust it to pay without approval, with the average limit set at GBP £149.12.

By Joseph Gabriel Lagonsin • 4 min read • Last month
What reCommerce data can tell us about consumer demands
eCommerce

What reCommerce data can tell us about consumer demands

Sales data from a Korean reCommerce platform show cultural moments can revive long-discontinued items and expose demand before retail catches up.

By Jaewha Choi • 5 min read • Fri, 28th Aug 2026