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Incident management Stories - Page 14

Global Stories

Incident management stories

HCLTech to run AI-led IT services for Team Global Express
Firewalls

HCLTech to run AI-led IT services for Team Global Express

HCLTech wins Team Global Express deal to run consolidated IT and deploy AI-led automation across logistics operations in ANZ.

By Karen Joy Bacudo • 4 min read • Wed, 21st Jan 2026
Spence Software halves IT costs with 11:11 cloud move
Software-as-a-Service

Spence Software halves IT costs with 11:11 cloud move

Spence Software shifts its S2Web SaaS platform to 11:11 Systems' cloud, slashing IT spending by 50% and boosting performance and control.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 21st Jan 2026
Visionplatform.ai adds AI agents to Milestone XProtect
Data Protection

Visionplatform.ai adds AI agents to Milestone XProtect

Visionplatform.ai adds on-premise AI agents to Milestone XProtect, turning security control rooms into decision-support environments.

By Karen Joy Bacudo • 4 min read • Fri, 16th Jan 2026
Nozomi unveils Vantage IQ for OT & IoT cyber defence
Ransomware

Nozomi unveils Vantage IQ for OT & IoT cyber defence

Nozomi launches Vantage IQ, a private, company-trained AI assistant to help OT and IoT security teams tackle soaring critical infrastructure threats.

By Mark Tarre • 4 min read • Fri, 16th Jan 2026
New Relic: telcos go AI‑first in observability push
DevOps

New Relic: telcos go AI‑first in observability push

Telcos race ahead on AI-first observability as New Relic links faster AI monitoring uptake to higher returns and fewer costly outages.

By Sean Mitchell • 4 min read • Tue, 13th Jan 2026
Coro 3.7 adds AI analytics & revamped security hub
Firewalls

Coro 3.7 adds AI analytics & revamped security hub

Coro 3.7 refreshes its SMB security platform with a revamped Actionboard, AI analytics and health scoring to streamline incident response.

By Sofiah Nichole Salivio • 4 min read • Wed, 7th Jan 2026
AI speeds software delivery but widens control gap
DevOps

AI speeds software delivery but widens control gap

AI is accelerating software delivery but fuelling risky releases, burnout and customer disruption, exposing a widening “AI control gap”.

By Sofiah Nichole Salivio • 4 min read • Tue, 6th Jan 2026
Imply warns rising observability costs cut visibility
DevOps

Imply warns rising observability costs cut visibility

Imply warns soaring observability costs are forcing enterprises to cut log retention, leaving IT teams with blind spots during incidents.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
Keeper links identity security alerts into ServiceNow
Privileged Access Management

Keeper links identity security alerts into ServiceNow

Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025
Riverbed unveils AI tool to automate workplace IT support
Unified Communications

Riverbed unveils AI tool to automate workplace IT support

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

By Melvin Hipolito • 5 min read • Thu, 11th Dec 2025
Expereo to manage Kingspan Light, Air + Water network
Unified Communications

Expereo to manage Kingspan Light, Air + Water network

Expereo wins global deal to unify Kingspan Light, Air + Water's network across 100 sites, replacing fragmented local connectivity setups.

By Melania Watson • 3 min read • Wed, 10th Dec 2025
Cloudflare outage exposes risks of AI & payments reliance
Digital Transformation

Cloudflare outage exposes risks of AI & payments reliance

Cloudflare's latest outage fuels fears over fragile AI and payments systems as firms brace for weeks of disputes and operational fallout.

By Shannon Williams • 5 min read • Tue, 9th Dec 2025
Coralogix unveils Olly to automate real-time observability tasks
DevOps

Coralogix unveils Olly to automate real-time observability tasks

Coralogix launches Olly, an autonomous agent that automates real-time observability by detecting and resolving production issues faster and with no human input required.

By Sean Mitchell • 2 min read • Sat, 6th Dec 2025

Stories from Other Regions

Incident management stories

Antevia powers Bath Rugby with new private 5G network
Unified Communications

Antevia powers Bath Rugby with new private 5G network

Antevia's private 5G now underpins Bath Rugby's Recreation Ground, tackling match-day congestion and boosting operations and fan services.

By Catherine Knowles • 4 min read • Thu, 15th Jan 2026
Select ID gains UK DIATF & ISO 27001 security nods
Data Protection

Select ID gains UK DIATF & ISO 27001 security nods

Select ID becomes UK's only dedicated identity orchestration network with DIATF status and ISO 27001, boosting reusable digital IDs for finance.

By Karen Joy Bacudo • 4 min read • Wed, 14th Jan 2026
ITRS buys IP-Label to boost European DEM footprint
Hybrid Cloud

ITRS buys IP-Label to boost European DEM footprint

ITRS snaps up French DEM specialist IP-Label, adding 310-plus enterprise clients and bolstering its observability footprint across Europe.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 14th Jan 2026
UK unveils new Cyber Unit amid mixed funding concerns
Data Protection

UK unveils new Cyber Unit amid mixed funding concerns

UK launches central Cyber Unit to harden public sector defences, as experts warn GBP £210 million funding may fall short of ambitions.

By Sofiah Nichole Salivio • 7 min read • Tue, 13th Jan 2026
Willow & BNP Paribas bring AI to European buildings
Data Analytics

Willow & BNP Paribas bring AI to European buildings

Willow and BNP Paribas Real Estate link AI with digital twins to turn European buildings into conversational, data-driven assets.

By Sean Mitchell • 5 min read • Thu, 8th Jan 2026