Australian Stories - Page 750

Australian Stories

Australian stories

NAB and Microsoft show AI's potential with cardless ATM concept

Customers who opt into the service would be able to withdraw cash from an ATM using facial recognition technology and a PIN.

By Staff Writer • 3 min read • Tue, 23rd Oct 2018

Breach Prevention

Aus SMBs not concerned enough about data privacy - study

A new HP study reveals Australian SMBs are not prioritising data privacy, even as 46% report customers opting out of data sharing due to security concerns.

By Staff Writer • 5 min read • Thu, 18th Oct 2018

Network Infrastructure

Frost & Sullivan - Aussie SD-WAN deployment set to explode

A survey has found that 51% of Australian enterprises plan to deploy SD-WAN in the next 12-24 months as WAN optimisation remains critical.

By Staff Writer • 3 min read • Tue, 16th Oct 2018

Global Stories

Australian stories

Unified Communications

Redefining the customer experience with AI-powered chatbots

Amid rising customer expectations, AI-powered chatbots are revolutionising the service landscape, promising 24/7 support and operational efficiency.

By Mark Troester • 4 min read • Tue, 23rd Oct 2018

Marketing Technologies

Adobe announces equal pay for employees across the globe

Adobe announced global pay parity between women and men, delivering on a commitment the company made earlier this year.

By Staff Writer • 2 min read • Tue, 23rd Oct 2018

Semiconductors

Arrow Electronics and Infineon to provide ANZ startup support

The companies signed a memorandum of understanding to support startups across Australia and New Zealand, among other countries.

By Ben Moore • 2 min read • Tue, 23rd Oct 2018

Customer Relationship Management

Kiwi company takes top honours at CX awards

The only New Zealand company to be entered into the category took home the award for CX Partner (Technology or Advisory).

By Staff Writer • 2 min read • Tue, 23rd Oct 2018

Customer Relationship Management

Digital customer experience is nothing without a human touch

AI bots may power 85% of customer service interactions by 2020, but human touch is still vital for a positive experience, reveals Gartner research.

By Robert Le Busque • 5 min read • Mon, 22nd Oct 2018

EduTech

Hawaiki cable accelerates NZ/US collaboration

The REANNZ Hawaiki cable capacity has successfully transferred 37 million files across the Pacific Ocean, revealing massive potential.

By Staff Writer • 3 min read • Fri, 19th Oct 2018

Cloud Services

CSG partners with Alibaba Cloud across ANZ

Alibaba furthers its reach into the ANZ market with this partnership for managed IT and cloud services from CSG.

By Staff Writer • 2 min read • Fri, 19th Oct 2018

Multi-factor authentication

Exclusive: Okta's new GM shares its APAC strategy

Identity solutions provider Okta has appointed Graham Sowden as its new general manager for the Asia-Pacific region.

By Kai Ping Lew • 5 min read • Fri, 19th Oct 2018

Marketing Technologies

This is the Octoverse: GitHub contributors by the numbers

Between 2017 and 2018 there has been a 44% jump in the number of organisations using GitHub across public and private repositories.

By Sara Barker • 3 min read • Thu, 18th Oct 2018

Coding

Why would a business owner want to learn coding?

Business owner and entrepreneur, Sean Mitchell, explains why he decided to learn coding to take control of his business.

By Jeannette Goon • 4 min read • Thu, 18th Oct 2018

Public Cloud

The ethics of AI: How this technology can empower your business

Fundamentally AI is used to help automate repetitive tasks within businesses, however, it's not always quite as easy as flicking a switch.

By Jacques-Pierre (JP) Dumas • 5 min read • Wed, 17th Oct 2018

Data Analytics

Study reveals the true value of data literacy

Organisations that rank in the top third of the Data Literacy Index have 3 to 5% higher enterprise value, plus a raft of other benefits.

By Ben Moore • 4 min read • Wed, 17th Oct 2018

EduTech

New Zealand tops list of most-scammed countries - Microsoft

Around a fifth (21%) of New Zealanders who had encountered tech support scams were fooled into continuing with an interaction.

By Staff Writer • 5 min read • Tue, 16th Oct 2018

Unified Communications

Adobe partners with Accenture to fuel AI-powered experiences

The collaboration is centred around the need to design powerful customer experiences at scale for global brands.

By Staff Writer • 3 min read • Tue, 16th Oct 2018

Firewalls

Back to the basics: Five ways to stay safe online

Phishing attacks or social-engineering attacks are on the rise, where cybercriminals trick people into divulging details and participating in scams.

By Philip Dimitriu • 3 min read • Tue, 16th Oct 2018

Stories from Other Regions

Australian stories

Data Analytics

Global leaders collaborate to advance smart-healthy management systems

Commercial buildings could soon gain healthier air, light and sound systems as EDGE Technologies and Delos test a shared platform.

By Michael Curreen • 2 min read • Sun, 21st Oct 2018

Smart Cities

Melbourne road to be built with recycled plastic waste

Craigieburn motorists could soon drive on a 300-metre test road made from 200,000 plastic bags and 63,000 glass bottles.

By Staff Writer • 2 min read • Sun, 21st Oct 2018

Australian Stories - Page 750