Australian Stories - Page 173

Australian Stories

Australian stories

From metrics to meaning: Rethinking KPIs in contact centres

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

By Richard Lundgren • 5 min read • Wed, 17th Dec 2025

Customer Experience

Verified email logos win trust in Boxing Day sales

Verified brand logos in emails are boosting Australians' trust and clicks in Boxing Day sales, as AI-driven phishing threats intensify.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025

Agricultural Technology

Zetifi & Icom launch UHF CB pack for remote drivers

Zetifi and Icom have launched a rugged UHF CB radio and antenna pack, targeting safer comms for remote drivers and fleet operators.

By Sean Mitchell • 5 min read • Wed, 17th Dec 2025

EduTech

Sarah Jane Peterschlingmann to lead ACS Queensland

Sarah-Jane Peterschlingmann has been elected ACS Queensland chair for 2026/2027, the branch's first woman leader in 15 years.

By Sean Mitchell • 5 min read • Tue, 16th Dec 2025

Data Protection

Tego plans standalone AI cover as exclusions tighten

Tego plans what it says could be Australia's first standalone AI insurance policy as traditional covers move toward broad AI exclusions.

By Sean Mitchell • 5 min read • Tue, 16th Dec 2025

Software-as-a-Service

QuoteCheck launches AI tool to cut insurers' repair bills

QuoteCheck unveils AI-driven platform using live local building rates to help Australian insurers curb soaring home repair costs.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025

Global Stories

Australian stories

Gaming

From AI pilots to productions: Why 2026 will be the year APAC organisations go all-in on real-time

APAC firms are shifting from AI pilots to real-time, scaled deployments in 2026 as data, ROI demands and regulation rapidly converge.

By Nick Dearden • 5 min read • Wed, 17th Dec 2025

Malware

Why agentic AI is the game-changer SOCs need

Agentic AI is helping overstretched Australian SOCs fight rising, AI-driven cyber threats by automating legwork while keeping humans in control.

By Marc Caltabiano • 5 min read • Wed, 17th Dec 2025

Virtualisation

Atturra caps 2025 with major APAC tech awards haul

Atturra closes 2025 with a sweep of APAC tech and industry awards, cementing its rise as a regional IT services heavyweight.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025

Digital Transformation

ANZ executives turn from ERP upgrades to agentic AI

ANZ executives are shifting spend from costly ERP upgrades to agentic AI and automation as talent shortages and ROI pressure intensify.

By Sean Mitchell • 5 min read • Wed, 17th Dec 2025

Data Analytics

Jellyfish names Maria Africa to lead ANZ paid media

Jellyfish names Maria Africa senior director of paid media for Australia and New Zealand as it accelerates AI-driven marketing growth.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025

Data Analytics

Bizcap names Rebecca del Rio Deputy CEO for APAC

Bizcap appoints long-time executive Rebecca del Rio as Deputy CEO for APAC, expanding her leadership as the lender accelerates global growth.

By Sean Mitchell • 3 min read • Tue, 16th Dec 2025

Internet of Things

Purearth adopts Schneider Electric UPS service model

Purearth Foods shifts to Schneider Electric's service-led UPS model, trading capex for managed, data-driven power resilience in ANZ plants.

By Sean Mitchell • 5 min read • Tue, 16th Dec 2025

Customer Experience

Understanding the holiday shopper: A retailer's guide to winning the season

Australian holiday shoppers are spending strategically, forcing retailers to sharpen promotions, personalise offers and boost in-store experience.

By Brendan Straw • 5 min read • Tue, 16th Dec 2025

Nasdaq

Nexxen & Tubi expand programmatic streaming in Australia

Nexxen links with Tubi and News Australia to open programmatic access to Tubi's free ad-supported streaming inventory for local brands.

By Sean Mitchell • 3 min read • Tue, 16th Dec 2025

Data Protection

Dell predicts surge in agentic & sovereign AI in APAC

Dell forecasts APAC shift from AI pilots to agentic and sovereign platforms, with tighter governance and large-scale production rollouts.

By Sean Mitchell • 5 min read • Tue, 16th Dec 2025

Firewalls

Macquarie Telecom names new chief in leadership reshuffle

Macquarie Technology names Marija Harris to lead Macquarie Telecom from 2026 as veteran Luke Clifton shifts to a governance-focused director role.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025

Data Analytics

Exclusive: Restoke.ai brings AI 'restaurant manager' to the US

Australian start-up Restoke.ai launches its AI 'restaurant manager' in the US, promising to boost margins and automate back-of-house work.

By Melania Watson • 7 min read • Tue, 16th Dec 2025

Stories from Other Regions

Australian stories

Partner Programmes

DTSL appoints Mark Muru as new Group Chief Executive

DTSL names former Datacom leader Mark Muru as Group Chief Executive, as founder Ian McGough shifts to a strategic growth and M&A role.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025

Supply Chain

DroneShield lands USD $49.6m European defence deal

DroneShield secures USD $49.6m European deal to supply handheld counter-drone systems to a military customer via a regional reseller.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025

Australian Stories - Page 173