Australian Stories - Page 14

Australian Stories

Australian stories

Babeltext expands translation platform to 249 languages

The Sydney-based firm says the upgrade could help agencies handle routine multilingual enquiries faster, while keeping humans in the loop.

By Sean Mitchell • 5 min read • Last month

Digital Transformation

Australian customer service still leans on phone calls

Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.

By Sean Mitchell • 4 min read • Last month

Data Protection

When you outgrow Shopify: the web hosting decision behind going self-hosted

Rising sales can make hosted eCommerce plans costly and restrictive, pushing merchants towards self-hosted stores with better control and lower fees.

By Mark Tarre • 6 min read • Last month

Data Protection

Oracle, Ingram Micro strike Australian distribution deal

Australian enterprises will gain wider access to Oracle's cloud and AI tools as demand for multicloud infrastructure and data security rises.

By David Shilovsky • 4 min read • Last month

Data Analytics

Early mortgage hardship boosts repayment recovery: Experian

Borrowers who seek help before falling behind on mortgages are far more likely to recover, with 87% back on track within six months.

By Karen Joy Bacudo • 3 min read • Last month

Data Protection

Interactive appoints Anneliese McDowell as cyber chief

Australian firms under pressure from rising cyber threats may get faster local response as Interactive expands its security business with a new chief.

By Mark Tarre • 3 min read • Last month

Network Infrastructure

Devoli appoints Kent Plummer as Australia Channel Manager

The hire gives Australian managed service providers local support as Devoli intensifies its push to win channel business across the Tasman.

By Mark Tarre • 3 min read • Last month

Customer Experience

Australians still trust physical mail over digital

Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Network Infrastructure

URSYS & CID Group launch sovereign connectivity pact

Critical infrastructure operators could gain a single managed route for sensitive data as the partners remove reliance on public internet paths.

By Sofiah Nichole Salivio • 4 min read • Last month

Global Stories

Australian stories

Data Protection

Iron Mountain names Del Giudice as ANZ Managing Director

Demand for data management and AI services is rising in Australia and New Zealand, and Iron Mountain has hired Dominic Del Giudice to capitalise.

By Sean Mitchell • 3 min read • Last month

Manufacturing

Supply chain pressures threaten Australia's AI data centres

Delays in transformers, cooling gear and servers could slow Australia's data centre boom as AI demand strains global supplier networks.

By Sean Mitchell • 4 min read • Last month

Risk & Compliance

Your organisation is not managing psychosocial risk, it just thinks it is

Missed early warning signs are leaving employers exposed to rising claims, resignations and burnout across their workforces.

By Kim Severinsen • 4 min read • Last month

Data Protection

Revizto launches open AI layer for construction data

Construction teams can now connect approved AI tools to live project data without moving it outside their own systems.

By Sean Mitchell • 5 min read • Last month

Data Analytics

SAP, Google Cloud expand zero-copy data access for BigQuery

Businesses can now query live SAP data in BigQuery without replication, cutting storage overhead and speeding analytics and AI projects.

By Sean Mitchell • 6 min read • Last month

Data Protection

Macquarie launches security centre for universities

Australasian universities facing an October cyber deadline get round-the-clock local monitoring to better protect sensitive research and student data.

By Joseph Gabriel Lagonsin • 3 min read • Last month